Return Policy | How to return

To return your purchased products please follow this simple procedure:

1. Note the AWB number sent to you on your registered E-mail id or on the shipping label.
2. The go to the TRACK tab on our website or Click Here.
3. Select the option of AWB number and enter your AWB number in the text box.
                          
4. A window will open and you will see an option to Request Return.
                           
5. Mention the OTP and click SUBMIT and your return request will filed.
                            
6. You can track the status of your request in the same window under the DELIVERED section.

Terms of return:

1. Return of a product will be accepted only if the return request is place before completion of 7 days, i.e. one week from when the product is received. After 7 days of receiving the product your return request will not be accepted.
2. The returned products will only be accepted if sent back in the same condition as you received it, i.e. with original packaging, original tags(undetached from the product) and no harm done to the product (like tearing, washing, dirt or marks, etc).
3. Some products may be exempt from returning. Please refer to refund details of individual products for the same.
4. Gift cards are not eligible for return or refund.
5. Please note that the product will not be returned without a purchase slip or receipt.
6. Please do not send your purchased products back to the manufacturer.

Return process

Please note that we only provide store credit for the returned products if all the terms of return are met.

Once the return request is accepted our currier partner will pick up the products from your place within 7 working days.
After this the products go through a verification stage where the products are checked as per the terms of return.  
If the products are accepted, you will be notified via E-mail.
You will be issues a gift coupon of your purchase amount.
Please note that you will be charged INR 100 for the return which will be deducted from your gift coupon.
For example- If your purchase amounts to INR 899 your gift coupon issued after return will be for INR 799.
Please note that it may take a certain amount of days for the refund coupon to be sent to you.
The refund amount cannot be credited in your bank account or original mode of payment, but is generated as refund coupons ONLY.
You can use the refund coupons to nullify or deduct the same amount on your next purchase.

Unaccepted Return Items
The products that are not accepted in the verification stage will be returned to you without
any refund. And additional cost of INR 100 will be charged if the return is not accepted.
*Please refer to our Shipping policy for shipping details.

Late or missing refunds (if applicable) 

 Refund coupon is sent to you only if our verification team approves the return.
 One the return is approved you will be notified via Email but it may take some time before you receive the actual refund coupon.
 For any further assistance, write to us at support@thescorleo.com and we will get back to you within 48 hours.  

Sale Items (if applicable)

 The Scorleo does not provide return or refund for the products purchased under discounted prices and sale prices.
 Only the products purchased under original prices are eligible for return and refund.

Exchanges (if applicable) 
Exchange is not applicable on any product under any circumstances.
In order to replace your product you will have to return the product (Please refer to our terms
of return).

Gifts 

 If the item Purchased was marked as ‘Gift’ when purchased you will receive a gift credit for the value of your return.
 Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as ‘Gift’ when purchased original terms of return will be followed (Please refer to our Terms of return).
 In case the person returning the ‘Gift’ order is not the purchaser of the product, return notification and credit amount will be sent to the purchaser of the product, and not the receiver.
 In such a case the purchaser of the product will be notified of the return.

Terms of Shipping 

 You will be responsible for paying for your own shipping costs for returning the purchased products.
 Upon sending the email for return you will be provided with the shipping address.
 Shipping costs are non-refundable.

* Depending on where you are located, the time it takes to approve refunds and sending the refund coupons may vary.