The Scorleo
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Style: TRENDY
Item Type: Necklaces
Shape\pattern: Sea Shell
Stainless Steel.
Don’t worry, we are here to help you with your query.
To place a RETURN REQUEST for your order, please go to the “returns page” on our website and follow the steps. We will receive your request and process it further.*
For any other query regarding your order, please mail with subject - “order ID” on Support@thescorleo.com or contact us on 022-45301985. We’re happy to help!
Cancellation
Upon cancellation of an order before it gets shipped we provide a store credit valid for your next Purchase.
Cancellation of product after the product has been shipped, we deduct Rs.100/- from the store credit.
Please note:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Provide us with a picture of the same, so that our team gets notified about the same.
Exceptions / non-returnable items
Certain types of items cannot be returned, customised products and products sold in sale.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with the Gift Card or store credit issued to you within 3-4 days of the delivery of the returned item at our warehouse.
The Store credit is Valid in your account for a period of 3 months.
Refunds
We currently do not provide monetary refund , but we happily provide a store credit or an exchange of the product .
You can get in touch with us about any issues at our customer support portal or drop us a line at support@thescorleo.com. and we will be happy to help. For a faster response, send us a message on Instagram @thescorleo. You can also reach us on 022-45301985. All queries will be solved between Monday-Saturday, 12am-8pm. All pending queries will be solved on priority the next day.
Domestic ( within India ) Shipping:
Please note:
Returns:
To Return any order, click here
We quality check all of our products prior to dispatch and are confident in the quality of our products before we send your parcel out to you.
If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We do not provide a refund or exchange for pure change of mind on products that have been custom made. If you have purchased an item from us without any customisation we are happy to provide you with an exchange or store credit on the item once returned to us. If you wish to cancel a pre-order or current order, a store credit will be provided. We do not provide refunds on change of mind purchases. The item must have a proof of purchase and be in the same condition as when it was sent to you.
Steps for Size Exchange:
Steps for Return/Style Change:
Steps for Size Customisation:
Damages & Issues:
All mails/dms will be addressed within 24 hours of being received.
Taxes & Duties:
For orders across India, the prices displayed on the website are inclusive of all taxes and are at maximum retail price. In case of international orders, our products are shipped on delivery duty unpaid basis i.e the product prices on the website are exclusive of import duties. The order recipient is liable for all import duties, customs and any other charges applied by the country they are in and they must make the payment of these duties at the time of delivery.
